Portuguese Speaking Customer Service For Global Payment Technology Company

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Portuguese Speaking Customer Service Representative at a leading Global Payment Technology Company. In this essential role, you will be the point of contact for Portuguese-speaking customers, providing them with top-tier support and assistance regarding payment solutions and services. As the landscape of payment technology evolves, you will play a key role in ensuring that customers have a seamless experience navigating their services. If you are passionate about finance, technology, and delivering outstanding customer service, we encourage you to apply!

Key Responsibilities

• Offer exceptional customer support in Portuguese, addressing inquiries related to payment processing, account management, and transaction issues.
• Assist customers in resolving technical issues and payment-related concerns promptly and effectively.
• Maintain accurate records of customer interactions and feedback to enhance service delivery.
• Collaborate with various departments, including technical support and sales, to address and resolve customer inquiries comprehensively.
• Keep abreast of industry trends, company products, and advancements in payment technology to provide informed support.
• Engage proactively with customers, ensuring they are informed about new features, updates, and how to optimize their payment solutions.
• Participate in ongoing training sessions to stay ahead in customer service excellence and product knowledge.

• Fluency in Portuguese is required, along with strong English communication skills, both written and spoken.
• Experience in customer service, particularly within the financial or payment technology sector, is beneficial.
• Strong analytical and problem-solving skills, with a focus on delivering effective solutions to customers.
• Excellent interpersonal skills, enabling you to connect professionally and empathetically with clients.
• Ability to work independently and efficiently in a remote environment, managing multiple priorities.
• Attention to detail and a commitment to maintaining accurate customer records and documentation.
• A passion for technology and finance, coupled with a willingness to learn and adapt to new challenges.