Polish Speaking Customer Service For Family DNA Testing Company

Patrique Mercier Recruitment PT is pleased to present an exciting opportunity for a Polish Speaking Customer Service Representative for a reputable Family DNA Testing Company. This role is vital in assisting Polish-speaking clients with inquiries pertaining to DNA testing services and family ancestry solutions. As a representative, you will provide exceptional customer support, guiding clients through the testing process and answering their questions with accuracy and care. If you have a passion for helping individuals discover their roots and possess strong communication skills, we encourage you to apply and be part of a meaningful journey in the world of genetic testing.

Key Responsibilities

• Deliver high-quality customer service in Polish, assisting clients with inquiries regarding DNA testing services and results.
• Provide detailed explanations of product offerings and testing procedures to ensure a clear understanding for customers.
• Address client concerns and resolve issues effectively, maintaining a high level of customer satisfaction throughout the process.
• Document all customer interactions accurately, maintaining detailed records for future reference and quality assurance.
• Collaborate with technical and laboratory teams to provide comprehensive answers to more complex queries.
• Stay informed about company policies, products, and industry regulations to ensure compliance and high service standards.
• Participate in ongoing training to enhance product knowledge and customer service skills.

• Fluency in Polish and proficient communication skills in English, both written and spoken, are essential.
• Experience in customer service, particularly in the healthcare or biotechnology fields, is highly preferred.
• Strong problem-solving skills with a focus on delivering exceptional service to clients.
• Excellent communication and interpersonal skills, enabling you to connect and empathize with customers.
• Ability to manage multiple tasks efficiently in a remote work environment.
• Attention to detail and organizational abilities for maintaining accurate customer records.
• A genuine interest in genetic testing and family ancestry services will be an advantage.