Polish Speaking Customer Service For A Nordic Entertainment Company

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Polish Speaking Customer Service Representative for a prominent Nordic entertainment company. In this role, you will serve as a vital link between our Polish-speaking customers and the company, assisting them with inquiries and providing top-notch support regarding entertainment products and services. If you are passionate about delivering exceptional customer service and have a love for entertainment, this position offers a wonderful chance to be a part of a dynamic industry with a supportive team environment.

Key Responsibilities

• Provide high-quality customer support in Polish, addressing inquiries related to the company’s entertainment offerings effectively.
• Assist customers with technical issues, account management, and general questions to ensure a smooth experience.
• Maintain accurate documentation of customer interactions in the CRM system to enable effective follow-up and service refinement.
• Collaborate with internal teams to escalate and resolve customer issues, ensuring timely solutions.
• Stay updated on the latest entertainment content, company initiatives, and industry trends to inform customers accurately.
• Engage proactively with customers to understand their needs and enhance their overall experience with the service.
• Participate in ongoing training and development sessions to improve service skills and product knowledge.

• Fluency in Polish and strong English communication skills, both written and spoken.
• Previous experience in customer service, preferably in the entertainment or media industry, is a plus.
• Strong problem-solving capabilities with a focus on customer satisfaction.
• Exceptional communication and interpersonal skills that foster positive interactions with customers.
• Ability to work efficiently in a fast-paced and remote environment, multitasking as needed.
• Attention to detail and excellent organizational skills to maintain accurate records.
• A passion for entertainment and a willingness to learn about the company’s products and services will be beneficial.