Portuguese Speaking Customer Service For A U.S.-Based Technology Company

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Portuguese Speaking Customer Service Representative for a prominent U.S.-based technology company. This role offers a chance to work within the dynamic tech industry while providing exceptional support to Portuguese-speaking clients. As a customer service representative, you will be tasked with assisting customers with inquiries, troubleshooting technical issues, and delivering a high standard of service. If you are passionate about technology and customer service, and are looking to grow your career, we invite you to apply!

Key Responsibilities

• Provide top-tier customer support in Portuguese, addressing inquiries related to technology products and services.
• Troubleshoot technical issues and guide customers through solutions, ensuring a positive customer experience.
• Document customer interactions accurately in the CRM system for reference and service improvement.
• Collaborate with technical teams to escalate and resolve complex issues efficiently.
• Stay informed on product updates, features, and company services to provide accurate information to customers.
• Engage proactively with customers, ensuring their needs are met and their questions are answered.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge.

• Fluency in Portuguese and strong English communication skills, both written and spoken.
• Experience in customer service is highly valued, particularly in the technology sector.
• Strong analytical and problem-solving abilities to effectively assist customers.
• Excellent communication skills with the capacity to engage and empathize with customers.
• Able to effectively prioritize and manage tasks in a remote work environment.
• Attention to detail and a methodical approach to documenting customer interactions.
• A strong interest in technology products and services will be beneficial to provide informed support.