Polish Speaking Customer Service For Global Family Entertainment Company

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a Polish Speaking Customer Service Representative for a leading Global Family Entertainment Company. In this role, you will engage with Polish-speaking customers, providing them with top-tier support regarding the company's diverse range of family-oriented entertainment products and services. Your focus will be on ensuring a delightful experience for families as they explore the captivating world of entertainment. If you have a passion for customer service and a love for family entertainment, this role is a perfect fit for you!

Key Responsibilities

• Provide friendly and professional customer support in Polish, addressing inquiries and concerns regarding entertainment offerings.
• Assist customers with product information, account management, subscriptions, and service-related issues.
• Document all customer interactions accurately in the CRM system, ensuring all inquiries are logged and tracked appropriately.
• Collaborate with other departments to resolve any issues or escalations in a timely and efficient manner.
• Stay informed about the latest entertainment releases and company promotions to offer informed and engaging support.
• Engage proactively with customers, providing them with additional resources and ensuring their ongoing satisfaction.
• Participate in training sessions to enhance customer service skills and expand knowledge of family entertainment products.

• Fluency in Polish is essential, with strong communication skills in English both written and spoken.
• Prior experience in customer service is preferred, especially in the entertainment or family services sector.
• Strong problem-solving abilities and a commitment to providing exceptional service.
• Excellent communication and interpersonal skills to build rapport with customers.
• Able to multitask and manage time effectively in a remote work setting.
• Attention to detail and organizational skills for maintaining customer records accurately.
• A passion for family entertainment and a desire to create enjoyable experiences for customers will be a significant advantage.