Portuguese Speaking Customer Service For Global Family Entertainment Company

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Portuguese Speaking Customer Service Representative for a renowned Global Family Entertainment Company. In this role, you will engage with Portuguese-speaking audiences, providing exceptional customer support related to entertainment products and services. You will play a key role in ensuring that families enjoy a seamless experience while engaging with our entertainment offerings. If you have a passion for delivering outstanding customer service and are enthusiastic about family-oriented entertainment, we would love to hear from you!

Key Responsibilities

• Provide top-notch customer support in Portuguese, assisting customers with inquiries related to family entertainment products and services.
• Resolve issues related to subscriptions, content availability, and technical support while ensuring a positive customer experience.
• Document customer interactions accurately, maintaining records that contribute to service improvement.
• Collaborate with various teams to deliver solutions for complex customer issues and ensure prompt follow-up.
• Stay updated on the latest family entertainment trends and offerings to provide customers with accurate information.
• Engage proactively with customers to enhance their experience and build long-lasting relationships.
• Participate in regular training sessions to refine your customer service skills and keep your product knowledge current.

• Fluency in Portuguese is essential, along with strong English communication skills, both written and spoken.
• Experience in customer service, preferably in the entertainment or family-oriented sectors, is highly advantageous.
• Exemplary problem-solving skills with a focus on customer satisfaction and effective resolution of issues.
• Strong communication skills that promote effective engagement and relationship-building with customers.
• Able to manage multiple tasks in a remote environment and maintain effective time management.
• Attention to detail and organizational skills for accurately documenting customer records.
• A genuine passion for family entertainment and a willingness to learn about new products and services will be a plus.