Portuguese Speaking Customer Service For American Postal Company

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Portuguese Speaking Customer Service Representative for a well-established American Postal Company. In this role, you will be an essential part of a team that provides high-quality customer support to Portuguese-speaking clients, assisting them with their mailing and shipping needs. This position is perfect for individuals who are customer-oriented, detail-oriented, and eager to be a part of an international organization dedicated to efficient postal services.

Key Responsibilities

• Provide excellent customer support in Portuguese, responding to inquiries about postal services, shipping options, and tracking information.
• Assist customers with account management, including address changes, billing inquiries, and service upgrades.
• Resolve customer issues and complaints effectively, aiming for satisfactory resolutions in a timely manner.
• Maintain accurate records of customer interactions and transactions, ensuring compliance with company policies.
• Collaborate with internal departments to address and resolve logistical or service-related issues for customers.
• Stay current on postal services and regulations to offer informed assistance and guidance to customers.
• Participate in training programs to enhance product knowledge and customer service skills.

• Fluency in Portuguese and strong communication skills in English, both written and spoken, are essential.
• Previous experience in customer service, particularly in the postal or logistics industry, is highly preferred.
• Strong problem-solving skills with a focus on delivering exceptional customer experiences.
• Excellent verbal and written communication abilities to effectively assist and engage with customers.
• Able to work independently and manage time effectively in a remote work environment.
• Attention to detail and strong organizational skills for managing customer inquiries accurately.
• A commitment to continuous learning and improvement within customer service practices.