Portuguese Speaking Customer Service For A Nordic Entertainment Company

Patrique Mercier Recruitment PT is excited to present a unique opportunity for a Portuguese Speaking Customer Service Representative for a prominent Nordic Entertainment Company. In this role, you will be immersed in the vibrant world of entertainment, assisting Portuguese-speaking customers with their inquiries and enhancing their viewing experience. Your contributions will be vital in promoting customer satisfaction and building brand loyalty. If you are passionate about entertainment and possess strong customer service skills, this is the perfect chance to join a dynamic team dedicated to providing top-tier service.

Key Responsibilities

• Deliver exceptional customer support in Portuguese, addressing inquiries related to entertainment services and content availability.
• Assist customers with account management, subscription details, and troubleshooting issues to ensure smooth service operation.
• Maintain accurate records of customer interactions and product feedback in the CRM system.
• Collaborate with internal teams to resolve complex customer queries and escalate issues as necessary.
• Stay informed on the latest company offerings, promotions, and content releases to provide informed assistance.
• Engage proactively with customers to understand their needs and enhance their overall experience.
• Participate in continuous training and development to keep your skills sharp and improve service delivery.

• Fluency in Portuguese and strong English communication skills, both written and verbal.
• Prior experience in customer service, ideally within the entertainment or media industry, is advantageous.
• Strong problem-solving skills with a keen ability to handle customer inquiries effectively.
• Excellent communication and interpersonal skills for building rapport with customers.
• Able to work independently in a remote environment while managing time effectively.
• Attention to detail and strong organizational skills for maintaining thorough customer records.
• A genuine passion for the entertainment industry and a willingness to learn will be highly valued.