Spanish Speaking Customer Service Global Technology Company - Remote In Greece

Mercier Consultancy is excited to offer a position for a Spanish Speaking Customer Service Agent for a leading Global Technology Company. This remote role based in Greece allows you to assist Spanish-speaking customers with their inquiries related to innovative technology products and services. You will be responsible for providing top-notch support, troubleshooting issues, and ensuring a seamless customer experience. If you are enthusiastic about technology, have excellent communication skills, and are dedicated to customer service, we would love to hear from you!

Responsibilities

• Deliver high-quality customer support in Spanish for inquiries pertaining to technology products.
• Assist customers with troubleshooting and resolving technical issues.
• Provide information on product features, services, and account management.
• Document customer interactions and feedback accurately.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay updated on product developments and company policies to assist customers effectively.
• Gather customer feedback to contribute to continuous service improvement initiatives.

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in the technology sector.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Technical aptitude with a desire to learn about innovative products and services.
• Familiarity with customer support software or helpdesk systems is an advantage.
• Detail-oriented and capable of managing multiple inquiries simultaneously.
• Ability to work in a remote setting and adapt to a flexible work schedule.