German-Speaking Customer Service For Online Travel Agency - Remote In Greece

Mercier Consultancy is looking for a German-Speaking Customer Service Agent to join our team at an Online Travel Agency, operating remotely from Greece. In this key position, you will provide unparalleled service to our German-speaking clients, assisting them with all aspects of their travel inquiries including bookings, cancellations, and travel advice. Your goal will be to ensure a seamless and enjoyable experience for customers as they explore travel options. If you are passionate about travel and have a knack for customer service, we would love to have you on our team!

Responsibilities

• Deliver exceptional customer support in German for all travel-related inquiries.
• Assist customers with booking flights, accommodations, and travel packages.
• Handle changes, cancellations, and customer service issues in a professional manner.
• Provide travel advice and recommendations based on customer preferences.
• Document all customer interactions accurately for future reference.
• Collaborate with travel partners and other departments to resolve customer issues promptly.
• Stay informed on travel trends and company policies to assist clients effectively.

• Fluency in German and English, both written and verbal.
• Previous experience in customer service, particularly in the travel or tourism sector.
• Strong communication skills and a customer-oriented attitude.
• Ability to multitask and manage several inquiries simultaneously.
• Familiarity with online booking systems and customer service software is a plus.
• Detail-oriented with strong problem-solving abilities.
• Willingness to work from a remote location in Greece with flexible hours.