French Speaking Customer Service Agent For Telecom Company - Remote In Greece

Mercier Consultancy is excited to announce a position for a French Speaking Customer Service Agent for a prominent telecom company, with the opportunity to work remotely from Greece. In this role, you will play a crucial role in providing exceptional support to our French-speaking clients. You will assist with inquiries, resolve issues, and ensure that customers have a seamless experience with their telecom services. If you are passionate about customer service and adept at communication, we invite you to be part of our dynamic team!

Responsibilities

• Help French-speaking customers through phone, email, and chat with their telecom-related inquiries and concerns.
• Provide clear and accurate information about telecom products, services, and billing queries.
• Resolve customer complaints efficiently and ensure high levels of customer satisfaction.
• Document all customer interactions accurately for future reference and quality assurance.
• Collaborate with internal teams to improve service delivery and customer experience.
• Stay informed about the latest telecom products and industry trends to offer knowledgeable support.
• Gather customer feedback to help identify opportunities for service improvements.

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably in the telecom sector, is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer service software and tech tools.
• A genuine interest in telecom products and services.
• Ability to work independently and as part of a remote team.