Swedish Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a prominent recruitment agency recognized for connecting talented professionals with leading organizations. We are pleased to offer an exciting opportunity for a Swedish Speaking Technical Support Advisor to join our exceptional customer service team. This role is ideal for individuals who have a solid technical background and a passion for delivering outstanding support to Swedish-speaking clients.

Responsibilities

• Provide high-quality technical support to Swedish-speaking customers through phone, email, and chat channels.
• Diagnose and resolve technical issues to ensure a great customer experience.
• Guide customers on product usage and best practices.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to escalate and resolve complex issues.
• Ensure customer satisfaction through follow-ups and issue resolution.
• Stay updated on product developments and industry trends to enhance support services.

• Fluency in Swedish and English, both written and spoken.
• Prior experience in technical support or a customer service role is highly desirable.
• Strong technical aptitude and troubleshooting skills.
• Exceptional attention to detail and critical thinking abilities.
• Strong verbal and written communication skills with a focus on the customer experience.
• Experience with CRM systems and remote support tools is advantageous.
• Ability to work effectively both independently and within a team environment.