Danish Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a reputable recruitment agency focused on matching skilled professionals with outstanding career opportunities. We are currently seeking a Danish Speaking Technical Support Advisor to join our enthusiastic customer service team. This role is designed for individuals with a strong technical background who are dedicated to providing exceptional support to Danish-speaking clients.

Responsibilities

• Offer excellent technical support to Danish-speaking customers via phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues while ensuring high customer satisfaction.
• Guide customers in utilizing product features and best practices effectively.
• Maintain accurate documentation of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to escalate and resolve complex technical issues.
• Conduct follow-ups with customers to ensure complete satisfaction with the solutions provided.
• Stay updated on product changes and industry trends to provide relevant and informed support.

• Fluency in Danish and English, both written and spoken.
• Prior experience in technical support or customer service is highly desirable.
• Strong technical aptitude and troubleshooting capabilities.
• Exceptional attention to detail and analytical problem-solving skills.
• Strong communication skills with a focus on customer experience.
• Experience with CRM systems and remote support tools is advantageous.
• Ability to work both independently and collaboratively in a team environment.