Danish Speaking HealthTech Support Specialist

Patrique Mercier Recruitment FR is delighted to announce an opening for a Danish Speaking HealthTech Support Specialist. This position is designed for individuals keen on merging their passion for technology with a commitment to enhancing the healthcare experience for users. In this role, you will provide dedicated support to Danish-speaking clients using health technology solutions, assisting them in overcoming challenges and maximizing their product use.

Responsibilities

• Offer exceptional technical support to Danish-speaking clients using HealthTech products through various communication channels, including phone, email, and live chat.
• Diagnose and resolve software and hardware issues related to health technology applications.
• Educate clients on product features and functionalities, ensuring they have the knowledge for optimal use in a healthcare setting.
• Maintain detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with product development and technical teams to escalate issues and provide valuable user feedback for continuous improvement.
• Engage in proactive follow-ups with clients to ensure thorough resolution of their issues and to enhance user satisfaction.
• Stay updated on industry trends, product improvements, and advancements in health technology to better serve client needs.

• Fluency in Danish and English, with strong verbal and written communication abilities.
• Previous experience in a customer support role, particularly within the health technology or healthcare sector.
• Strong technical troubleshooting skills and familiarity with health technology applications.
• Excellent customer service skills, with a strong capacity to empathize with clients.
• Proficiency with remote support tools and experience using CRM systems is a plus.
• Ability to work independently in a remote environment and effectively manage multiple tasks.
• A commitment to ongoing learning and professional development within the health technology field.