Swedish Speaking HealthTech Support Specialist

Patrique Mercier Recruitment FR is proud to present a fantastic opportunity for a Swedish Speaking HealthTech Support Specialist. This role is tailored for individuals who are not only adept at technology but also passionate about improving healthcare experiences for users. In this position, you will provide expert support to Swedish-speaking clients navigating health technology solutions, addressing their queries and ensuring a seamless experience.

Responsibilities

• Provide exceptional technical support to Swedish-speaking clients using HealthTech products via phone, email, and live chat channels.
• Analyze, diagnose, and troubleshoot software and hardware issues affecting health technology applications.
• Guide clients in understanding product features and functionalities, enhancing their overall experience with the product.
• Document all client interactions and solutions accurately in the CRM system to maintain a clear support history.
• Work collaboratively with development and technical teams to escalate unresolved issues and relay user feedback.
• Conduct follow-ups with clients to ensure satisfactory resolution and foster strong customer relationships.
• Keep updated on industry trends, product knowledge, and advancements in health technology to provide informed assistance.

• Fluency in Swedish and English, with excellent verbal and written communication skills.
• Previous experience in customer support or technical support, ideally in the health technology or healthcare domain.
• Strong technical troubleshooting skills with a good understanding of health technology applications.
• Outstanding customer service and interpersonal skills, with a focus on empathy and problem-solving.
• Familiarity with CRM systems and remote support tools is beneficial.
• Ability to work effectively in a remote setting and handle multiple priorities.
• A desire for continuous learning and professional advancement within the health technology sector.