Swedish Speaking Email Support Specialist

Patrique Mercier Recruitment FR is pleased to present a fantastic opportunity for a Swedish Speaking Email Support Specialist. This role is designed for individuals who are adept at providing exemplary customer service and can communicate effectively through email in Swedish. You will play a crucial role in assisting Swedish-speaking clients by addressing their inquiries and providing timely solutions.

Responsibilities

• Respond to customer emails in Swedish, ensuring accurate and detailed answers regarding products and services.
• Assist clients with order inquiries, account issues, and other general support needs.
• Troubleshoot customer problems and deliver effective resolutions or escalate them as needed.
• Document all customer interactions within the CRM system for future reference and tracking.
• Work collaboratively with team members to maintain high standards of service quality.
• Identify and report recurring issues and customer feedback to management for process improvements.
• Remain informed about product lines and company policies to provide informed assistance.

• Fluency in Swedish and English, both written and spoken.
• Previous experience in email support or customer service roles is highly recommended.
• Strong written communication skills with a clear, professional tone.
• Excellent problem-solving skills and the ability to handle customer queries efficiently.
• Self-motivated and capable of managing time well in a remote working environment.
• Familiarity with CRM systems and email management tools is an advantage.
• Passionate about providing outstanding customer service and building strong relationships with clients.