Swedish Speaking Digital Store Consultant

Patrique Mercier Recruitment FR is a premier recruitment agency in Greece, dedicated to matching skilled professionals with leading companies in various industries. We are on the lookout for a Swedish Speaking Digital Store Consultant to join our vibrant team. In this role, you will connect with Swedish-speaking customers, delivering outstanding support and expert guidance on their digital shopping experiences. Your contributions will be essential in enhancing customer satisfaction and driving successful digital interactions.

Responsibilities

• Assist Swedish-speaking customers by addressing inquiries and providing expert advice on digital store offerings.
• Develop an in-depth knowledge of the products and services to meet customer needs effectively.
• Conduct training for customers on how to effectively navigate and utilize digital store platforms.
• Collaborate with marketing and sales teams to develop strategies that improve customer engagement.
• Collect and analyze customer feedback to uncover opportunities for enhancing the digital shopping experience.
• Stay informed about the latest trends in e-commerce and digital retail to offer customers informed recommendations.
• Efficiently resolve customer issues or complaints related to the digital store experience.

• Proficiency in Swedish and English, both written and spoken.
• Experience in customer service, sales, or consulting, preferably within the e-commerce or digital retail area.
• Strong understanding of digital platforms and tools used in online retail.
• Excellent communication and interpersonal skills, focusing on a customer-centric approach.
• Self-driven with the ability to work effectively in a fast-paced, remote working environment.
• Familiarity with CRM systems and Microsoft Office suite.
• Proven problem-solving skills with a proactive approach to addressing customer needs.