Spanish Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a premier recruitment agency that specializes in matching talented professionals with leading companies. We are currently seeking a Spanish Speaking Technical Support Advisor to enhance our customer service team. This role is perfect for individuals who possess a robust technical background and a passion for assisting Spanish-speaking clients with their technical inquiries.

Responsibilities

• Provide top-notch technical support to Spanish-speaking customers via phone, email, and chat.
• Identify and troubleshoot technical issues to deliver effective solutions.
• Educate customers on product functionalities and best practices.
• Accurately document customer interactions and solutions within our CRM system.
• Work collaboratively with product and engineering teams to address complex issues.
• Follow up with customers to ensure complete satisfaction with the resolution provided.
• Keep abreast of product updates and the latest industry trends to enhance support quality.

• Fluency in Spanish and English, both spoken and written.
• Previous experience in technical support or customer service is advantageous.
• Strong technical skills and the ability to troubleshoot effectively.
• Excellent attention to detail and problem-solving skills.
• Strong verbal and written communication skills focused on customer care.
• Familiarity with CRM systems and remote assistance tools is a plus.
• Ability to work independently, multitask, and manage time effectively.