Senior Sales Support

Green LED Lighting Solutions is a leading provider of innovative lighting products and sustainable energy solutions. We are dedicated to delivering high-quality, energy-efficient products while providing exceptional service and support to our clients. Our team values collaboration, precision, and professionalism in every aspect of our work.

Position Summary

Green LED Lighting Solutions is seeking a highly organized and detail-oriented Senior Sales Support Specialist to provide critical administrative and coordination support to the Commercial Sales team. This role plays an integral part in ensuring the smooth operation of the sales process by managing quotations, processing sales orders, maintaining CRM data integrity, and supporting Account Managers in client relations and project execution.

The ideal candidate will possess exceptional attention to detail, strong communication and analytical skills, and the ability to manage multiple priorities in a remote, fast-paced environment.

Key Responsibilities

• Provide daily and ad hoc administrative support to the Sales Team to ensure smooth operations.
• Generate accurate quotations and estimates for client inquiries with a goal of maintaining a 98% accuracy rate and reducing preparation time by 20%.
• Review and process sales orders, promptly resolving discrepancies between Purchase Orders (POs) and quotes within 48 hours.
• Track and monitor all sales orders to ensure they are processed accurately and confirmed without delay.
• Prepare and distribute quotes and cut sheets for direct POs using company pricing tools.
• Maintain CRM data integrity by ensuring 100% accuracy across all accounts, contacts, and opportunities; conduct quarterly audits and resolve any discrepancies within one week.
• Assist Account Managers with project coordination, follow-ups, and documentation to support sales closure and ensure all client deliverables are met on time.
• Manage incoming client communications via phone and email, ensuring 95% of inquiries are resolved within 24 hours.
• Oversee the quote/order inbox, providing timely responses and updates to ensure seamless client communication.
• Prepare and submit commission documentation for approval within 5 business days, and ensure client approvals are secured within 10 business days.
• Collaborate with Account Managers and cross-functional teams to improve client satisfaction scores and enhance overall sales process efficiency.
• Proactively identify and address potential process gaps or system improvements to reduce administrative task completion time by 15%.
• Demonstrate strong organizational awareness, understanding how decisions impact broader business operations.
• Contribute to a collaborative and supportive team culture by sharing knowledge, promoting alignment, and encouraging professional growth.

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

• 5+ years of experience in a sales support or administrative role, preferably within a commercial, manufacturing, or B2B environment.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, Outlook).
• Strong understanding of sales order processing, quotation preparation, and related workflows.
• Exceptional organizational and time management skills with meticulous attention to detail.
• Excellent written and verbal communication abilities.
• Strong analytical and problem-solving skills with the ability to think critically and act decisively.
• Proven ability to manage multiple priorities while working both independently and collaboratively in a remote environment

Location

This position is 100% remote and open to candidates based in the United States only.

Applicants must be authorized to work in the U.S. without employer sponsorship.

Why Join Us?

• Work on cutting-edge, environmentally impactful projects.
• Join a collaborative, innovative team passionate about sustainability.
• Opportunities for professional growth and career advancement.
• Competitive salary, comprehensive benefits, and flexible work environment.

Ready to Light the Way?
If you’re excited about leading innovation in sustainable lighting and want to make a real difference, apply now and become a key part of our mission to create a greener tomorrow.