Senior Client Success Manager (R-20008)

Hybrid

Posted 1 day ago

AI summary

The Senior Client Success Manager is responsible for managing key accounts, ensuring renewals, and reducing churn during a time of increased demand.

Eligible from: US only

Job Description

The Senior CSM role is essential to maintaining coverage for key accounts, protecting renewals, and mitigating churn. Backfilling this role ensures continuity in Client Success delivery during a period of growing account demands.

Responsibilities

Essential Key Responsibilities

Single post-sales support point of contact for customers for value & impact conversations.

Coordinate (quarterback) with appropriate internal teams as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation, Consultant/Solution Architects, Customer Service). Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization, Solution Optimization.)

Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 1-3 Account Executives.)

Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded.

Facilitate additional customer support in the areas of Data Advisory, Global Data Content, Technical Implementation, Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed.

Help promote attendance to Industry Knowledge sessions when available.

Responsible and available as backup to Sales AE’s and other CSM’s with contract management, forecasting and negotiation as needed.

Additional skill sets with (Finance Solutions, Sales & Marketing Solutions, and Third Party Risk & Compliance) product certifications and ability to “demo” products as needed with customers directly.

Education/Experience

Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems.

Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions.

Strong written and verbal communication skills. Ability to document at a high level a Process Review and/or Process Map and 3-5 years of project management experience.

Understands Personas of CFO, CPO, CCO and CMO.

Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience.

Master’s Degree, Six Sigma or Project Management Certification(s) preferred.

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About the job

Posted on: Sep 29, 2026
Job type: Full-time
Location: Florham Park - New Jersey - United StatesHybrid

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Senior Client Success Manager (R-20008)

AI summary

Job Description

Responsibilities

Essential Key Responsibilities

Education/Experience

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About the job

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