Business Operations Manager (R-19947)

The Business Operations Manager is a hands-on business operator who partners with the General Manager and leadership team to strengthen business performance, operating discipline, and execution of strategic priorities. The role combines business operations with executive operations by translating data into insights, coordinating leadership operating rhythms, preparing decision-ready materials, and driving follow-through on cross-functional initiatives.

This role owns recurring reporting and selected programs end to end, manages defined workstreams within broader initiatives, and serves as a trusted coordination point across leadership and functional teams.

Deliver regular business reporting, translating performance trends and risks into clear, actionable insights

Analyse commercial performance to identify opportunities, challenges, and areas for improvement

Partner with Sales, Marketing, Product, and Finance to align KPIs, targets, and performance measures

Ensure accurate, consistent, and reliable data and management reporting across the business

Coordinate key business planning and review activities, ensuring clear decisions, ownership, and follow-through

Prepare executive presentations, briefings, and business updates, turning complex information into clear recommendations

Track key priorities, actions, and decisions, ensuring progress, accountability, and visibility across the leadership team

Anticipate the needs of the General Manager and leadership team, connecting stakeholders and highlighting key risks or decisions

Support and lead cross-functional operational and go-to-market initiatives, from planning through to execution

Manage selected projects and workstreams, defining milestones, timelines, dependencies, and measures of success

Monitor progress, risks, and issues, working across teams to maintain momentum and remove barriers

Act as a key link between business leadership and global or functional teams on priority initiatives

Identify opportunities to simplify reporting, streamline processes, and improve operational efficiency

Use business data and stakeholder feedback to recommend practical improvements

Handle sensitive commercial and leadership information with professionalism and discretion.

Bachelor’s degree in Business, Finance, Analytics, Operations, or a related field

5–8 years’ relevant experience in Business Operations, Sales Operations, Strategy & Operations, Analytics, Program Management, or a similar field

Experience partnering with senior leaders and cross-functional teams in a commercial environment

Strong analytical and problem-solving skills, with the ability to turn data into clear insights and recommendations

Good understanding of commercial performance, KPIs, business planning, and operational processes

Strong project and program management skills, with experience managing priorities, risks, stakeholders, and delivery

Excellent communication skills, with the ability to create clear, concise presentations and executive-level materials

Highly organised and able to manage multiple priorities independently in a fast-moving environment

Confident working with senior stakeholders, influencing decisions, and driving accountability across teams

Strong judgement and discretion when handling sensitive or confidential information

Proficiency with Microsoft Office, CRM, business intelligence, and project or workflow management tools

A proactive, curious, and collaborative mindset, with a strong sense of ownership and a practical approach to problem-solving

A commitment to continuous learning and professional development.