Norwegian Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a renowned recruitment agency specializing in connecting exceptional talent with leading businesses. We are excited to announce an opportunity for a Norwegian Speaking Technical Support Advisor to join our dedicated customer service team. This role is perfect for individuals with a strong technical background and a passion for helping Norwegian-speaking clients resolve their technical inquiries.

Responsibilities

• Provide outstanding technical support to Norwegian-speaking customers through phone, email, and chat channels.
• Identify, troubleshoot, and resolve technical issues to ensure high levels of customer satisfaction.
• Educate customers on product usage and offer best practice recommendations.
• Ensure accurate documentation of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to address and escalate complex issues.
• Conduct follow-ups with customers to confirm resolution and satisfaction.
• Stay updated on product changes and industry trends to enhance support services.

• Fluency in Norwegian and English, both written and spoken.
• Prior experience in technical support or customer service is preferred.
• Strong technical aptitude with excellent troubleshooting skills.
• Exceptional attention to detail and critical thinking abilities.
• Strong verbal and written communication skills with a focus on customer experience.
• Familiarity with CRM systems and remote support tools is advantageous.
• Ability to work efficiently both independently and within a team environment.