Norwegian Speaking HealthTech Support Specialist

Patrique Mercier Recruitment FR is excited to announce an opening for a Norwegian Speaking HealthTech Support Specialist. This role is perfect for individuals who are not only enthusiastic about technology but are also dedicated to enhancing the healthcare experience for users. As a HealthTech Support Specialist, you will offer exceptional support to Norwegian-speaking clients utilizing health technology solutions, helping them overcome challenges and optimize their usage.

Responsibilities

• Deliver high-quality technical support to Norwegian-speaking clients using HealthTech products through various communication channels such as phone, email, and live chat.
• Identify, diagnose, and resolve software and hardware issues related to health technology applications.
• Educate clients on product features, functionalities, and best practices for effective use in a healthcare setting.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with product development and technical teams to escalate issues and provide constructive feedback for product enhancements.
• Engage in proactive follow-ups with customers to ensure full resolution of their issues and to encourage user satisfaction.
• Stay informed about industry trends, product updates, and advances in health technology to continuously improve support services.

• Fluency in Norwegian and English, with strong verbal and written communication skills.
• Experience in a customer support role, preferably within the health technology or healthcare sector.
• Solid technical troubleshooting capabilities and familiarity with health technology applications.
• Excellent customer service skills and a strong capacity to empathize with clients.
• Proficiency with remote support tools and experience using CRM systems is advantageous.
• Ability to work independently in a remote environment and efficiently manage multiple tasks.
• A commitment to ongoing learning and professional development in health technology.