French Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a recognized recruitment agency that specializes in matching talented professionals with industry-leading companies. We are thrilled to offer an opportunity for a French Speaking Technical Support Advisor to join our dedicated customer service team. This position is tailored for individuals with a strong technical background who are passionate about helping French-speaking clients resolve their technical issues.

Responsibilities

• Provide high-quality technical support to French-speaking customers through various channels, including phone, email, and chat.
• Diagnose and resolve technical challenges efficiently, ensuring a smooth customer experience.
• Guide customers on product features and best practices to maximize their usage.
• Accurately document customer interactions and solutions in our CRM system.
• Collaborate with product and engineering teams to escalate complex issues and contribute to effective resolutions.
• Conduct follow-ups with customers to confirm satisfaction and resolution of their inquiries.
• Stay updated on product advancements and industry developments to deliver informed support.

• Fluency in French and English, both written and spoken.
• Prior experience in technical support or customer service is preferred.
• Solid understanding of technical systems and strong troubleshooting skills.
• Excellent attention to detail and analytical problem-solving abilities.
• Strong verbal and written communication skills, with a focus on customer satisfaction.
• Experience with CRM systems and remote support tools is a plus.
• Ability to work both independently and collaboratively in a fast-paced environment.