French Speaking HealthTech Support Specialist

Patrique Mercier Recruitment FR is pleased to present a unique opportunity for a French Speaking HealthTech Support Specialist. This position is ideal for individuals who have a passion for technology and a dedication to enhancing user experiences in the healthcare sector. In this role, you will provide specialized support to French-speaking clients using health technology solutions, ensuring they receive effective assistance and guidance.

Responsibilities

• Provide exceptional technical support to French-speaking clients using HealthTech products via phone, email, and live chat.
• Diagnose and troubleshoot software and hardware issues related to health technology applications.
• Educate clients on product features and best practices to ensure optimal use of health technology solutions.
• Accurately document all client interactions and resolutions in the CRM system.
• Collaborate with technical teams to escalate unresolved issues and offer constructive feedback for product improvement.
• Engage in proactive follow-ups with clients to ensure their issues are resolved satisfactorily.
• Stay updated on industry trends, product enhancements, and new developments in health technology to provide informed support.

• Fluency in French and English, with excellent verbal and written communication skills.
• Previous experience in customer support or technical support, preferably in the health technology or healthcare industry.
• Strong technical troubleshooting skills and a good understanding of health technology applications.
• Exceptional customer service skills with an emphasis on empathy and user satisfaction.
• Familiarity with remote support tools and CRM systems is a plus.
• Ability to work independently in a remote setting and manage multiple priorities effectively.
• A commitment to continuous learning and professional development within the health technology field.