Dutch Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a distinguished recruitment agency dedicated to connecting skilled professionals with leading employers. We are thrilled to offer an opportunity for a Dutch Speaking Technical Support Advisor to join our committed customer service team. This role is perfect for individuals with a solid technical background and a passion for delivering exceptional support to Dutch-speaking clients.

Responsibilities

• Provide high-quality technical support to Dutch-speaking customers through phone, email, and chat channels.
• Identify, troubleshoot, and resolve technical issues to ensure high levels of customer satisfaction.
• Educate customers on product features and best practices for optimal usage.
• Accurately document customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to address and escalate complex issues.
• Follow up with customers to ensure complete satisfaction with the solutions provided.
• Stay informed on product changes and industry developments to enhance the quality of support.

• Fluency in Dutch and English, both written and spoken.
• Previous experience in technical support or customer service is highly desirable.
• Strong technical aptitude with excellent troubleshooting skills.
• Exceptional attention to detail and analytical problem-solving capabilities.
• Strong verbal and written communication skills with a focus on customer experience.
• Experience with CRM systems and remote support tools is advantageous.
• Ability to work independently and as part of a collaborative team.