Virtual Travel & Lifestyle Reservations Specialist - Arabic & French Speaking

Join Us as a Virtual Travel & Lifestyle Reservations Specialist 🌟

Do you deliver exceptional customer service?
Do you have a keen eye for detail?
Are you passionate about travel?
Are you energized by a challenging, fast-paced environment?

If you answered "yes" to these questions, keep reading- you might be exactly who we’re looking for!

As a Travel & Lifestyle Reservations Specialist, you’ll be at the heart of creating unforgettable travel experiences for our members. Your primary goal will be to deliver exceptional customer service and ensure every interaction leaves our members delighted.

In this role, you’ll be the first point of contact for one of our most valued clients in the MENA, Europe, US, and Asia regions. You’ll assist their customers with ground transportation and travel arrangements, providing tailored solutions that exceed expectations. This role involves managing a high volume of calls and emails, where you’ll engage directly with members, understand their needs, and guide them seamlessly through the reservation process.

Key Responsibilities

• Deliver exceptional service to members across MENA, Europe, and Asia.
• Manage travel requests via telephone and email in Arabic, English and French for individual trips, including hotels, villas, rental cars, rail, cruises, private jets, transfers, and VIP services.
• Actively cross-sell lifestyle services, promotions, and exclusive events.
• Conduct thorough research and prepare compelling proposals tailored to member needs.
• Liaise with trusted suppliers to coordinate seamless experiences.
• Maintain detailed and up-to-date records for members.
• Represent TEN by sharing our story and showcasing the value of our concierge services.
• Build genuine rapport with members, ensuring they feel valued and understood.
• Be proactive in converting requests into confirmed bookings.

What We’re Looking For:

• Language Proficiency: Native-level or bilingual fluency in Arabic, English & French is required to effectively communicate with our members and clients. Please be prepared to take a language test in any language you mention as a skill.
• Required background in Hospitality, Tourism, Customer Service in a Luxury brand
• Previous experience working in customer service, handling a high volume of calls would be an added advantage
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Initiative and creativity to best meet the needs of our members
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment

Guidelines for Remote/Home Office working:

• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete
• A private desk/work station