Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

About the Role

Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a Lifestyle Manager (Remote). Based in Malaysia, you’ll work from the comfort of your home while collaborating with a diverse, multinational team across Asia and beyond.

In this role, no two days are ever the same. You’ll support high-profile members by providing personalized solutions and recommendations across Travel, Retail, and Entertainment, using your communication, research, and problem-solving skills. Your mission is to delight our members and exceed their expectations, every time.

What You’ll Do

• Build strong relationships with members by understanding their unique lifestyle needs and preferences
• Manage incoming requests via phone, email, or chat in a timely and professional manner
• Research and recommend tailored options that go above and beyond member expectations
• Offer proactive lifestyle suggestions to maximize member value
• Coordinate with internal and external partners to deliver seamless service
• Advocate for your members and help resolve any issues with empathy and ownership
• Translate or adapt responses as needed to ensure clear communication
• Deliver on deadlines while maintaining a customer-first mindset

What We Offer

• Remote work flexibility – Work from anywhere in Malaysia
• Career growth & training – Ongoing coaching, learning resources, and clear development paths
• Multinational environment – Collaborate with global colleagues and international clients
• Customer-focused culture – Be part of a team that truly cares about making people’s lives better
• A chance to join a fast-growing, entrepreneurial company that values innovation and excellence
• Competitive compensation and performance-based recognition

About Ten Group

At Ten, our mission is simple: to become the most trusted service company in the world.
We are the global leader in lifestyle management and concierge services, operating from 20+ global offices with a team of over 800 professionals. Our unique blend of cutting-edge technology and human expertise allows us to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail.

We are proud to support a diverse and inclusive culture, and we are always looking for people who are driven, service-minded, and eager to grow with us.

Join Us

If you're ready to make a difference in people's lives while building your own rewarding career, apply today and discover what it’s like to be part of Ten’s growing APAC team.

• Fluent Mandarin, Cantonese and English – written and spoken
• Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
• The ability to work independently and perform well with little supervision
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Excellent time management skills with the ability to multi-task
• Detailed orientation and deadline driven to ensure that demanding standards are met.
• Embraces a complex, busy and dynamic work environment
• Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage

Additional Attributes:

• Adaptability to change and evolving environments.
• Ability to work independently while demonstrating accountability.

Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 10:00pm-7:00am local time, Monday to Sunday, including Public Holidays

Please note: This is a remote role in Malaysia, and we consider the candidates who has right to work in Malaysia.

#Remote Work
#Career Growth
#Multinational Environment
#Customer-focused Culture