Virtual Travel Concierge - Trilingual Speaker in Malaysia

🌏 Join Our APAC Team as a Mandarin & Cantonese-Speaking Virtual Travel Consultant – Based in Malaysia (Remote Work Available)

Are you passionate about luxury travel and delivering unforgettable customer experiences?
Would you like to work from home, grow your career in a global company, and be part of a customer-first culture?

If so, Ten Group is looking for someone just like you!

✨ About the Role

As a Virtual Travel Consultant, you will deliver exceptional and personalized travel services to our high-value global members — all from the comfort of your home in Malaysia.

You'll join a multinational, tech-enabled concierge company that values creativity, expertise, and dedication to service. We work with top-tier clients, and we want people who are excited to shape unforgettable travel experiences.

🧭 What You’ll Be Doing

• Handle complex leisure travel requests across flights, hotels, cruises, and more
• Specialize in scheduled, no-frills, and chartered flight-only bookings — with a strong focus on first and business class
• Offer tailor-made recommendations and solutions, ensuring high satisfaction and repeat usage
• Use Amadeus GDS (or similar) to manage and book travel itineraries
• Collaborate virtually with a global team and share knowledge to enhance service delivery

🌱 What’s in It for You?

✅ Remote Work Flexibility – Enjoy the freedom and comfort of working from your home in Malaysia
✅ Career Growth Opportunities – We promote internally and support your personal and professional development
✅ Multinational Culture – Work with over 1,300 colleagues from 20+ global offices
✅ Customer-Focused Environment – Be part of a team dedicated to truly delighting our members
✅ Certified B Corp – Join a purpose-driven company that values sustainability, inclusion, and positive global impact

👤 What You Bring

• Fluency in Mandarin, Cantonese, and English
• A proven passion for travel and helping others plan memorable trips
• Strong GDS (ideally Amadeus) and booking system experience
• Excellent customer service skills and a solution-oriented mindset
• The ability to thrive in a fast-paced, remote, team-based setting

🌟 Who We Are

Ten Group is the global leader in lifestyle and travel concierge services. With 20+ offices and over 1,300 employees worldwide, we serve more than 2 million high-net-worth members with extraordinary experiences. We combine technology, insider expertise, and human connection to deliver the very best in travel, dining, entertainment, and luxury retail.

As a Certified B Corporation, we’re proud to make a positive impact on both our clients and the world.

🔗 Want to learn more about who we are and what we do? [Watch our short video here.]

If you’re ready to take your travel career to the next level with a flexible, forward-thinking, and global company — apply now and start your journey with Ten.

#Remote Work

#Career Growth

#Multinational Environment

#Customer-focused culture

The ideal candidate will have:

Proven Industry Experience:

• Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
• Hands-on experience as a Cruise Specialist within a travel agency (preferred).
• Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems.

Destination Knowledge & Passion:

• A deep enthusiasm for a wide variety of leisure and city destinations.
• A strong track record of creating bespoke luxury holidays for high-net-worth clients.

Customer-Centric Approach:

• Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs.
• The ability to act with tact, diplomacy, and problem-solving finesse in all interactions.

Skills & Competencies:

• Superb attention to detail, even under pressure.
• Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment.
• Self-motivation, initiative, and drive to excel in the role.
• Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times.
• Strong team player with excellent interpersonal and communication abilities.

Languages:

• Fluency in English, Mandarin, and Cantonese, both written and spoken.

Additional Attributes:

• Adaptability to change and evolving environments.
• Ability to work independently while demonstrating accountability.

Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays

Guidelines for Home Office :

• Located anywhere in Malaysia
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed