Salesforce Administrator

As the Salesforce Administrator for the Business Systems team, you will be the go-to expert ensuring our Salesforce environment is secure, optimized, and user-friendly. You’ll work to understand user needs, configure solutions, and provide hands-on training that empowers every team to work smarter. Your role is key to creating a seamless experience where technology enables people—not the other way around. 
 

Key Responsibilities
 

• Administer and maintain Salesforce and related systems, ensuring optimal performance and reliability. 
• Execute configuration changes including Flows, Process Builder, LWCs, custom fields, page layouts, record types, and dashboards. 
• Manage user access, permissions, and system security in compliance with company standards. 
• Provide timely user support and troubleshoot issues, delivering solutions within agreed SLA timelines. 
• Partner with other Salesforce Administrators & Business Systems Managers to implement enhancements, data uploads, and best practice solutions. 
• Prepare code for system updates, releases, and testing while minimizing disruption to business operations. 
• Deliver end-user training and create documentation to maximize adoption and platform effectiveness. 
• Identify opportunities to automate processes and improve scalability through Salesforce features and integrations. 

• Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent experience). 
• 3+ years of hands-on Salesforce administration experience in a professional setting. 
• Certified Salesforce Administrator credential. 
• Proven ability to configure Salesforce (Flows, Process Builder, fields, layouts, dashboards). 
• Experience managing integrations between Salesforce and third-party applications. 
• Strong communication skills to provide end-user support and training. 
• Demonstrated ability to thrive in a fast-paced, dynamic work environment. 
• Demonstrated ability to implement AI for Salesforce administration 
   

Preferences / Nice-to-Haves 

• Salesforce Advanced Administrator Certification. 
• Experience with CPQ solutions. 
• Experience with Experience Cloud or B2B Commerce. 
• General understanding of integrations and ERP systems. 
• Experience with coding using Apex. 
• Active participation in the Salesforce community.