Remote RPM Coordinator

Chronic Care Staffing is Hiring a Remote RPM Coordinator!

Location: Remote
Employment Type: Full-Time
Pay Range: $18 – $24/hour

About the Role

Chronic Care Staffing is seeking a Remote RPM Coordinator to support patients in managing chronic and high-risk conditions through Remote Patient Monitoring (RPM). You will play a key role in monitoring biometric data, educating patients on device usage, escalating critical findings, and coordinating care with providers to improve patient outcomes and reduce hospitalizations.

Responsibilities

• Conduct onboarding and device education calls for new RPM patients.
• Monitor incoming biometric data (blood pressure, glucose, weight, oxygen saturation) daily.
• Identify abnormal readings/trends and escalate per protocol.
• Perform monthly engagement calls to assess patient condition and address concerns.
• Troubleshoot device connectivity and usage issues.
• Communicate effectively with patients and caregivers regarding goals and progress.
• Promote adherence to individualized care plans.
• Accurately document interactions in EHR/RPM platforms.
• Educate patients on lifestyle changes and condition management.
• Comply with CMS RPM billing and documentation guidelines.
• Maintain productivity expectations for monitoring and outreach.

Must Have Criteria

• Unencumbered active CMA/RMA certificate OR compact LPN/RN license.
• Active BLS certification.
• Strong knowledge of CCM/RPM protocols and billing requirements.
• Proficiency with EHR systems and Google Suite.
• Recent experience in a clinical or CCM setting.
• Ability to work independently in a HIPAA-compliant home office.
• Strong problem-solving, documentation, and communication skills.
• Ability to meet call volume and productivity expectations.

Nice to Have

• Prior experience in care coordination, chronic care, transitional care, or remote patient monitoring.
• Familiarity with community resources and patient/family education.
• Background in quality measures, reporting, or CMS compliance.
• Demonstrated teamwork in a remote environment.
• Additional certifications/coursework in care management or case management.

Home Office Requirements

• HIPAA-compliant workspace with locked door and distraction-free environment.
• High-speed internet.
• CCS-approved computer with dual monitors.