Partner Onboarding Specialist (Manila) - Thai Speaking

On-site

Posted 6 months ago

Commercial

Job Description

Role overview:

Given our exciting and progressive growth plans, we are looking for an exceptional Thai Speaking - Customer Onboarding Specialist to join our global business at this time of rapid expansion.

Reporting into Professional Services Team Lead and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.

This is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

Responsibilities

Key Accountabilities

Confidently communicate the onboarding process and set expectations of the project plan.

Guide and train partners on the Fresha platform to encourage platform adoption.

Provide quality assurance and demonstrate attention to detail during the onboarding process.

Onboarding lead time; an average of 7 business days per Onboarding Specialist.

Track project timelines, task progression and record correspondence.

Partner Onboarding

Lead the partner onboarding journey; manage potential risks and handle objections.

Understand our partners business requirements and challenges that Fresha will help solve.

Be curious about the beauty & wellness industry and be familiar with their business operations.

Scope competitor software, document processes and make continuous improvement a priority.

Guide, educate and provide product training to ensure a seamless partner handover experience.

Create and share training materials (video recordings, meeting notes and help centre articles).

Focus on making sure they actively use our system and utilise our payment/add-on features.

Create clear tasks using Hubspot and leverage Loom recordings to accurately give instructions.

Manipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.

Assist our partners in getting the best possible onboarding experience.

Additional Ad-Hoc

Ensure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline

Supporting partners through banking and KYC verification processes; while being compliant.

Proactively search for opportunities to improve features, internal processes & partner experience.

Collaborate with teams across multiple timezones and work in markets with different languages.

Report issues to the support team to ensure product or migration tools problems are resolved.

Assisting ad-hoc product questions and partner data migration requests. Cover other team members and partner projects - at Fresha, we win as a team.

Requirements

Skills, experience & qualifications required.

Commercially minded, understanding critical needs of Partners onboarding.

Managing expectations of a partner right from the start.

Exceptionally high organisational and time management skills

Excellent oral and written communication skills in English

Proficient in Excel and data cleaning an asset

Project coordination experience or certification highly desired

Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset

Ability to identify problems and opportunities as well as offer or implement actions and solutions

Strong analytical and troubleshooting skills

An ability to influence others through effective communication and negotiations

Flexible and comfortable working in a fast-paced and changing environment

Creative thinking and problem-solving mindsetAbility to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.

Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required

Self-starter and highly proactive approach

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About the job

Posted on: Mar 24, 2026
Job type: Full-time
Location: ManilaOn-site

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Partner Onboarding Specialist (Manila) - Thai Speaking

Job Description

Responsibilities

Key Accountabilities

Partner Onboarding

Additional Ad-Hoc

Requirements

Skills, experience & qualifications required.

Ready to Apply?

About the job

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