Customer Success Manager (San Diego)

Role Overview

As Fresha continues to grow globally, we are looking for a Customer Success Manager (CSM) to join our team. You will own the entire partner lifecycle—from the initial hand-off from sales, through a fast-paced implementation phase, and into long-term strategic growth. This role suits someone who thrives in a high-volume, fast-paced environment, works autonomously, and wants to make a direct impact on partner retention and revenue. As we expand our footprint, professional proficiency in French is considered a strong asset for this position.

Work Environment: To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.

What you will be doing

What we are looking for

Experience 

• 2+ years of experience in Customer Success, Implementation, Onboarding, or Account Management within a fast-paced SaaS or SMB start-up/scale-up environment.

• A Project Management Mindset: Project coordination experience or certification is highly desired. You love timelines, clear expectations, and moving pieces.

• A Passion for Success over Sales: A genuine desire to help partners solve problems and grow their businesses.

Skills & Attributes

• Language Skills: Professional proficiency in French (written and spoken) is highly preferred but not a hard requirement. 

• Strong Organization: Comfortable handling a high-volume onboarding funnel while maintaining high-touch relationships with existing accounts.

• Strong Verbal & Written Communication: with the ability to influence partners, manage expectations, and effectively collaborate upwards.

• Industry Knowledge: Experience working in or with the Beauty & Wellness sector is a huge plus.

• Proactive Team Player: A self-starter who is comfortable with ambiguity, adapts quickly to change, and is happy to "roll up their sleeves" to assist the team.

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
 

Added Bonus

Interview Process

Benefits