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Overnight Onboarding Specialist (Shift Work)

fresha
Pristina
•On-site•
Full-time
•
Posted about 2 months ago
Commercial
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Job Description

Salary: 1260 EUR Gross Per Month
Target Start Date: July 1st 2026
Location: Pristina, Kosovo
Work Setup: 5 days per week in office
Training: 2 months training in office on 9am - 6pm schedule 
 
We operate on a 24/5 onboarding team and this role will require you to work shifts on a scheduled basis Sunday night to Thursday night
 
Role overview
 
Given our exciting and progressive growth plans, we are looking for an exceptional Onboarding Specialist to join our global business at this time of rapid expansion. 
 
Reporting into Head of Onboarding and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels.
 
This is a great opportunity for someone looking to work in a fast-paced and ever-changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact..
 
To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week from the Pristina office: Prime Residence Pejton, Rruga Ukshin Hoti, Prishtina 10000

Responsibilities

Key Accountabilities

  • Confidently communicate the onboarding process and set expectations of the project plan. 
  • Guide and train partners on the Fresha platform to encourage platform adoption
  • Provide quality assurance and demonstrate attention to detail during the onboarding process. 
  • Onboarding lead time; an average of 7 business days per Onboarding Specialist.
  • Track project timelines, task progression and record correspondence.

    • Partner Onboarding

  • Lead the partner onboarding journey; manage potential risks and handle objections.
  • Understand our partners business requirements and challenges that Fresha will help solve.
  • Be curious about the beauty & wellness industry and be familiar with their business operations. 
  • Scope competitor software, document processes and make continuous improvement a priority. 
  • Guide, educate and provide product training to ensure a seamless partner handover experience.
  • Create and share training materials (video recordings, meeting notes and help centre articles).
  • Focus on making sure they actively use our system and utilise our payment/add-on features.
  • Create clear tasks using Hubspot and leverage Loom recordings to accurately give instructions. 
  • Manipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk.
  • Assist our partners in getting the best possible onboarding experience.

    • Additional Ad-Hoc

  • Ensure accurate use of Hubspot to reflect the progress of each partner in the onboarding pipeline, supporting partners through banking and KYC verification processes; while being compliant. 
  • Proactively search for opportunities to improve features, internal processes & partner experience.
  • Collaborate with teams across multiple timezones and work in markets with different languages. 
  • Report issues to the support team to ensure product or migration tools problems are resolved. 
  • Assisting ad-hoc product questions and partner data migration requests. 
  • Cover other team members and partner projects - at Fresha, we win as a team.
    •  
    This list is not exhaustive and there may be other activities the Onboarding Teams are tasked with. 

    Interview Process

  • Skills & Experience - In-person meeting with Managing Director (30 mins)
  • Technical Ability & Cultural Assessment - Panel video-call with Hiring Team (1 hour)
    •  
    We aim to finalise the entire interview process and deliver feedback within 2 weeks.
     
    Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.

    Requirements

    Skills, Experience & Qualifications Required

  • Commercially minded, understanding critical needs of Partners onboarding.
  • Managing expectations of a partner right from the start.
  • Exceptionally high organisational and time management skills.
  • Excellent oral and written communication skills in English.
  • Proficient in Excel and data cleaning an asset.
  • Project coordination experience or certification highly desired.
  • Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment is an asset.
  • Ability to identify problems and opportunities as well as offer or implement actions and solutions.
  • Strong analytical and troubleshooting skills.
  • An ability to influence others through effective communication and negotiations.
  • Flexible and comfortable working in a fast-paced and changing environment.
  • Creative thinking and problem-solving mindset.
  • Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell. 
  • Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required.
  • Self-starter and highly proactive approach.
  • Additional Languages are an asset.
    •  

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