Onboarding Account Manager (Vancouver)

Onboarding Lifecycle: Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.

Balance PM & Relationship Management: Drive a 50/50 split between project management (onboarding) and ongoing account management.

Nurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.

Drive Partner Success & Value: Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention.

Reduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.

Collaborate Broadly: Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.

2+ years of experience in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management.

Strong Project Management Skills: Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently.

A Customer Success Mindset: A genuine passion for helping partners succeed and solve problems, rather than just hitting a sales quota (though you will still be eligible for a variable bonus!).

Impeccable Organization: Ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships with existing accounts.

SaaS or SMB Experience: Comfortable working in a high-volume SaaS environment; experience driving commercial outcomes/retention across an SMB book of business is a plus.