Offline Operations Intern

On-site

Posted 4 days ago

Operations EU

AI summary

As an Offline Operations Intern at Emma, you will support various operational tasks related to sleep comfort products, working alongside a diverse and collaborative team.

Eligible from: Unclear

Job Description

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

Ready to awaken your best with us?

Responsibilities

What you'll do:

You will be part of our B2B Supply Chain teams and focus on one of the following missions: Quality & Process Excellence/Production & Planning/Logistics/Operations

Quality & Process Excellence

Analyse and improve operational processes to increase efficiency and reduce errors

Support the implementation of standardized workflows and quality controls

Monitor key performance indicators and prepare regular performance reports

Collaborate with cross-functional teams to identify and execute process improvement initiatives

Production & Planning

Assist in demand forecasting and production scheduling to ensure optimal stock levels

Coordinate with suppliers and production partners to meet delivery timelines

Track order progress and resolve bottlenecks in the production process

Contribute to process documentation and optimization of planning tools

Logistics

Support first mile operations, coordinating supplier collections and inbound transport

Monitor last mile deliveries, resolving delays and improving customer experience

Assist with warehouse inventory tracking, stock accuracy, and process optimization

Manage return flows, ensuring efficient processing and clear communication with partners

Operations

Assist OPS account managers in coordinating with B2B partners and internal teams

Support order management by tracking, updating, and ensuring accurate order fulfilment

Collaborate with the customer excellence team to address client issues and ensure satisfaction

Maintain operational dashboards, reporting performance and improvement opportunities

Who we're looking for:

You are equipped with good communication skills in English.

You are skilled in data analysis, enjoying working with numbers and finding ways to improve them.

You are process-driven, with a passion for optimizing workflows and driving efficiency.

You are an excellent communicator, ready to collaborate with teams across the globe.

You are eager to learn, adapt, and take initiative in a fast-paced, dynamic environment.

You are available to start in the next two months.

What we offer:

A competitive Package of 1250€ monthly (including meal allowance and Coverflex benefits)

Employee discount on Emma products for yourself, friends and family (applicable in all EU markets)

Private health insurance including dental care

In-house Portuguese classes from beginner to advanced level

A combination of personal and company growth to accelerate your career and help you reach your goals

The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team

Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA

To work and learn from experts in diverse fields and get to know your team members at exciting company events

Ready to Apply?

Take the next step in your career journey

Apply Now

About the job

Posted on: Sep 2, 2026
Job type: Internship
Location: LisbonOn-site

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AI summary

Job Description

Responsibilities

What you'll do:

Who we're looking for:

What we offer:

Ready to Apply?

About the job

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