IT Level 3

We are looking for an adaptable IT professional with hands-on experience in cloud, server, networking, and security solutions. You have a track record of installing, configuring, and maintaining a broad range of platforms and tools, from Microsoft 365 and AWS to firewall, backup, and ticketing systems. If you are resourceful, detail-oriented, and comfortable adjusting to evolving client needs, you’ll thrive in this role.

Key Responsibilities

• Installation, configuration and maintenance of Office 365, Google Workspace or Amazon AWS products.
• Installation, configuration and maintenance of Windows Server and other servers.
• Medium/high management of programming languages required for the installed services.
• Analysis and Comparison of different IT services to select the optimal ones for customers.
• Optimization and scalability of purchased hardware and software.
• Installation, configuration and maintenance of Email and DNS services, among others.
• Installation, configuration and maintenance of Antivirus, Firewall and VPN software such as Cisco Meraki, Sophos, SentinelOne, Todyl, among others.
• Installation, configuration and maintenance of remote connection software such as ConnectWise, Datto, among others.
• Installation, configuration and maintenance of backup and virtualization platforms such as Datto, MSP360, NinjaOne, among others.
• Generation of troubleshooting documentation and software management on platforms such as ITGlue. Good Customer Service.
• Installation, configuration and maintenance of ticketing systems such as Autotask, Syncro, ConnectWise.

• Access to the highest technical resources for troubleshooting and feature development.
• Administration experience with Office 365, Google Workspace, or AWS.
• Troubleshooting skills across Windows, Linux, macOS, and Windows Server environments.
• Proven ability in remote software installation and management.
• Experience in local network administration and IP addressing.
• Excellent customer service skills, ticket management, and business documentation creation.
• Proficient in administering email filters, DNS, and IT security tools.
• Experience managing backup, firewall, and virtualization software.
• Advanced knowledge in server and cloud service administration.
• Programming skills for task automation.
• Installation and maintenance of servers and cloud solutions.
• Hands-on experience with various network administration software.
• Ongoing evaluation and optimization of client-facing applications.
• Relevant certifications in the offered technical services.

Soft Skills:

• Team player
• Willingness to help
• Outside-the-box thinking

Schedule: Monday through Friday 8:00am to 5:00pm (GMT -5-00) Eastern Time