Head of Payments Operations (London)

Reporting directly to the Chief Payments Officer, the Head of Payments Operations will lead the operational execution of Fresha’s global payments strategy.

This role sits at the centre of Payments, Commercial, Product, Finance, and Operations - acting as the operational engine behind the payments organisation and ensuring strategic priorities are translated into scalable execution and measurable business outcomes.

You’ll lead high-impact initiatives across payment acceptance, terminals, pricing, optimisation, and merchant adoption, bringing structure to ambiguity and driving delivery across multiple concurrent priorities.

This is a highly strategic and execution-focused role suited to someone who thrives in fast-moving, high-growth environments and has deep experience operating within payments, fintech, acquiring, or POS ecosystems.

While initially structured as a highly autonomous individual contributor role, this position carries significant cross-functional leadership responsibility and has strong scope to evolve as the payments organisation scales.