Director, Global Customer Training

The Director, Global Customer Training will lead the transformation of a revenue-generating training organization responsible for customer education across Revalize's software product portfolio. This is a change leadership role: the Director will reimagine how training is designed, packaged, delivered, and scaled — modernizing curriculum strategy, delivery operations, systems, and commercial performance — while leading a globally distributed team spanning the US and Germany through that change. The right candidate is energized by building what's next, not maintaining what exists. 

Key Responsibilities 

Transformation & Change Leadership 

• Define and drive the transformation roadmap for the global training organization, including operating model, delivery mix, and commercial strategy 

• Lead the team through change with clarity and conviction: set the vision, build buy-in, manage resistance, and sustain momentum across two continents 

• Champion new ways of working, including automation, AI-assisted content development, and scalable digital-first delivery models 

• Partner with senior leadership to align the transformation with company growth priorities and secure cross-functional sponsorship 

Revenue & Business Operations 

• Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services 

• Redesign the training catalog — course packaging, pricing tiers, and bundled offerings — to align with product sales cycles and unlock new revenue 

• Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction 

Curriculum & Content Development 

• Set the instructional design strategy for multiple product lines, spanning instructor-led (ILT/vILT) and asynchronous self-paced content 

• Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough 

• Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders 

Team Leadership 

• Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development 

• Develop the team's capabilities for the future state: new skills, new tools, new delivery formats 

Systems & Operations 

• Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite 

• Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity 

Cross-Functional Partnership 

• Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input 

• Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities 

• Demonstrated success leading a team or function through significant transformation or change — restructuring an operating model, digitizing a delivery organization, turning around performance, or building a function from the ground up 

• Change leadership skills that show up in results: vision-setting, stakeholder alignment, and the resilience to drive adoption through resistance 

• 7+ years in customer education, training, enablement, or an adjacent customer-facing function, with meaningful people leadership experience; deep training tenure is valuable but not a substitute for transformation drive 

• Experience owning revenue, P&L, or commercial outcomes for a service or product line 

• Working knowledge of instructional design across modalities (ILT, vILT, eLearning); enough fluency to set strategy and evaluate quality 

• Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems 

• Experience managing globally distributed teams across time zones and cultures 

• Comfort with data: reporting, pipeline analysis, and operational metrics 

• B2B SaaS or enterprise software industry background strongly preferred