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Account Manager (Orlando)

fresha
Orlando
•On-site•
Full-time
•
Posted about 1 year ago
Commercial
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Job Description

Role Overview
 
Given our exciting and progressive growth plans,  we are looking for an exceptional Account Manager to come and join our global business.
 
Reporting directly into the Head of Account Management, and working collaboratively with commercial, marketing & product teams, you will be accountable for building long-term relationships and driving revenue growth and retention of the Fresha platform. 
 
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
 
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.

Responsibilities

What you will be doing

  • Collaboration - Work closely with other departments to ensure a seamless partner experience
  • Accountable - Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
  • Execute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
  • Build - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
  • Engage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn
    •  
    This list is not exhaustive and there may be other activities you are required to deliver.

    What we are looking for

  • Experience - Minimum 2 years of solid Account Management with a track record of success in revenue growth
  • Manage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation 
  • Selling into SMB - 2-3 years, being able to close sales and generate incremental revenue
  • Team Player - must be happy to ‘roll sleeves up’ and assist the team whenever requiredComfortable working in a fast-paced and changing environmentDemonstrable experience in effectively managing and driving commercial growth from a  large account portfolio, ideally in the SaaS industry

    • Added Bonus

  • Bi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin.
  • Multi-selling - Experience with selling multiple products at a time.
  • CRM - Experience with a CRM, we use Hubspot.
    •  
    At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

    Interview Process

  • Screen Stage (30 mins) - Video-call with a member from the Talent Team.
  • 1st Stage (30 mins) - Video-call with our Head of Account Management.
  • 2nd Stage (30 mins) - Video-call with one of our Commercial Leaders.
  • Final Stage (45 mins) - Video-call with our Heads of Account Management and General Manager.
    •  
    We aim to complete the entire interview process and deliver feedback within 3 weeks. 
     
  • Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe

    • Ready to Apply?

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