Account Manager

Remote

Posted 9 months ago

Commercial

Job Description

Role Overview:

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.

Hybrid, 3 days per week in the office.

Reporting directly to the Head of Commercial, and working collaboratively with the commercial team, you will be accountable for driving growth and helping venue partners maximize the marketing and distribution potential of their participation in the marketplace at Fresha.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact.

Responsibilities

Key accountabilities

Serve as a lead point of contact for merchants on all account management activities

Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption

Optimize listing content and availability competitiveness on the marketplace to maximize conversions

Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts

Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn

Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving.

Contribute to the development of new product features by collating merchant feedback received

Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants

This list is not exhaustive and there may be other activities you are required to deliver.

Benefits

We offer a competitive salary and an opportunity to fast-track your career path at our rapidly expanding technology startup

Working with a passionate, young and dynamic team in a fun work environment

Full-time employment contract

What We Offer

A rare opportunity to be an early commercial hire with significant ownership and influence.

Direct involvement in building Fresha’s presence and brand in the South African market.

Competitive compensation with performance-based incentives.

Flexible working arrangements: hybrid working in Cape Town.

Modern equipment and access to continuous learning and development.

A diverse, international team with a strong culture of collaboration, ambition, and support.

POPIA Notice

Your personal information will be processed solely for recruitment purposes in accordance with the Protection of Personal Information Act (POPIA). By applying, you consent to the secure handling and storage of your information for the duration of the recruitment process.

Requirements

Skills, experience & qualifications required

Bachelor's Degree

1-2+ years of sales or account management experience in the Internet, software or e-commerce sectors

Excellent written and verbal communication, presentation, and interpersonal skills

Strong sense of initiative and customer service orientation

Ability to adapt and achieve targets in a dynamic and fast-paced working environment

Experience with online marketplaces or SaaS platforms is desirable

Ideally a keen interest in the Beauty and Wellness industry

Ready to Apply?

Take the next step in your career journey

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About the job

Posted on: Dec 11, 2025
Job type: Full-time
Location: Cape TownRemote

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Job Description

Responsibilities

Key accountabilities

Benefits

What We Offer

POPIA Notice

Requirements

Skills, experience & qualifications required

Ready to Apply?

About the job

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