Travel Agent - Air Department Specialist

We are looking for a highly experienced Travel Agent to join our Air Department team. The ideal candidate will have extensive hands-on experience with the Amadeus Selling Platform, or strong knowledge of air travel booking systems. This role involves managing flight reservations, issuing tickets, and providing exceptional customer service via email, phone, and Zoom.

Key Responsibilities

• Book and manage flight reservations using Amadeus GDS
• Issue, reissue, and refund airline tickets accurately
• Provide fare quotes and resolve booking issues efficiently
• Communicate professionally with clients via email, phone, and Zoom
• Coordinate with airlines and vendors for schedule changes and special requests
• Maintain accurate records and ensure compliance with travel policies
• Deliver outstanding customer service and personalized travel solutions

Qualifications

• Minimum 3 years of experience in air travel booking, preferably using Amadeus GDS
• Strong understanding of fare construction, ticketing procedures, and airline policies
• Excellent verbal and written communication skills in English
• Proficient in handling client interactions across multiple channels
• Detail-oriented with strong problem-solving abilities
• Ability to work independently and manage multiple bookings simultaneously