Customer Service Representative & Social Media Manager

Job Title: Customer Service Representative & Social Media Manager

Work Schedule: Part-Time (20 hours/week) | Preferred Hours: 10:00 AM – 3:00 PM EST

We are looking for a Customer Service Representative who can also manage our Instagram account and help grow our client's brand presence online. The ideal candidate has strong communication skills, a pleasant accent, and prior experience in customer service and social media management.

Key Responsibilities:

• Answer incoming calls and respond to inquiries about our products and services.
• Provide excellent customer service and maintain a professional, friendly tone.
• Manage our Instagram account — post daily or weekly updates, create short videos and graphics, and engage with followers.
• Create visually appealing social media content (posts, stories, reels) using existing brand assets.
• Reach out to potential influencers, mothers, and family content creators for collaborations and partnerships.
• Respond to DMs, comments, and collaboration requests in a timely manner.
• Assist with outreach to potential retail partners and stores.

• Strong English communication skills with a clear, pleasant accent.
• Previous customer service experience required.
• Experience managing Instagram or similar social media platforms.
• Basic graphic design skills (Canva or similar tools).
• Shopify experience (a plus).
• Creative, proactive, and organized.