Technical Writer III (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Writer III in the United States.

In this role, you will create clear, concise, and user-friendly technical documentation for complex software products in a collaborative, distributed team environment. You’ll work closely with engineers, product teams, and subject matter experts to translate technical concepts into content that supports both administrators and end-users. This position is ideal for someone who thrives in a Docs-as-Code workflow, enjoys researching and learning new technologies, and can manage multiple documentation projects with precision and creativity. You will have the opportunity to influence documentation standards, improve content accessibility, and contribute to the overall success of the product experience.

Accountabilities:

• Collaborate with engineers, product teams, and subject matter experts to define, create, and maintain core administrator and end-user documentation.
• Develop and maintain content in a Docs-as-Code environment using tools like AsciiDoc, Git, and IntelliJ IDE.
• Translate complex technical concepts, such as identity verification, multi-factor authentication (MFA), and secure access, into easily understandable content.
• Produce clear examples, workflows, and use cases to guide users in deploying and using software effectively.
• Ensure documentation is accurate, comprehensive, and up to date throughout the software development lifecycle.
• Manage multiple documentation projects, meeting deadlines and quality standards with minimal supervision.
• Participate in global collaboration, coordinating across distributed teams and time zones.

• 4–7+ years of experience in technical writing for complex software products.
• Proven ability to document software, preferably in identity and access management (IAM) or security domains.
• Strong understanding of administrator and end-user workflows and requirements.
• Experience in a Docs-as-Code workflow, including version control with Git and authoring in AsciiDoc or similar tools.
• Familiarity with Agile software development processes and project management tools like Jira and Confluence.
• Excellent research, investigation, and learning skills to quickly understand new or evolving products.
• Strong written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences.
• Bonus: Experience documenting AI/ML concepts, mobile applications, or security software. Prior exposure to PingOne DaVinci, PingOne Protect, or PingOne Verify is advantageous.