SVP, Director of Client Services (Omni-Channel, Pharma Agency)

Our approach — “Magnet, Not Mandate” — means there’s no formal office requirement, but we value proximity that allows for meaningful in-person engagement when it matters most. Our primary hiring regions include Philadelphia, New York City, Washington, D.C., Chicago, and Toronto. 

The SVP, Client Services is a skilled relationship builder, possessing deep pharma marketing experience and a proven ability to make meaningful connections. They are particularly skilled in unifying and motivating cross-functional teams toward strategic thinking and marketing solutions to achieve our client’s business goals. This person can assess the perspectives of team members to ultimately own the final decision on agency recommendations and escalation issues for their book of business.

The SVP, Client Services is an inspiring people leader, motivating team members to deliver for each other and for our clients. This individual ensures client satisfaction and sets the pace and approach for developing strong client-agency relationships.  The SVP, Client Services leads and collaborates on key initiatives in people development, process improvements, and operational excellence in support of effective client delivery. 

This person is a skilled relationship builder, possessing deep pharma marketing experience and proven success in the senior-most Account Management roles. They are particularly skilled in leading a team of Account professionals and unifying and motivating cross-functional teams toward strategic thinking and marketing solutions to achieve our client’s business goals.

The person in this role can listen, interpret, and anticipate client needs grounded in extensive knowledge of the client’s business, markets, and marketing mix.  The SVP, Client Services is constantly seeking and partnering with our clients and internal teams to generate innovative ideas that drive more and better engagement for our client’s brands and strengthen our client’s business.

As a business leader, this individual possesses strong financial acumen and effectively manages to achieve revenue forecast and margin.  The individual in this role can cogently outline financial and staffing issues for the GM and executive management, getting out in front of any client, staffing, or financial issues that might put the business at risk.

The SVP, Client Services, is a seasoned agency leader who is often the face of the Avalere Health brand at a client organization.  This person operates internally and externally with integrity, empathy, and respect