Strategic Solutions Engineer, West (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Solutions Engineer in the United States.

In this role, you will act as a bridge between business needs and technical solutions, guiding enterprise clients through the discovery, design, and implementation of AI-powered customer experience platforms. You will analyze complex operational workflows, assess technical environments, and architect solutions that leverage real-time AI, conversational intelligence, and automation. Collaborating closely with sales and engineering teams, you will translate technical complexity into clear business value, deliver tailored product demonstrations, and lead proof-of-value engagements. The role requires a consultative mindset, strong problem-solving skills, and the ability to drive measurable outcomes for customers. This is a high-impact, client-facing position within a dynamic, innovative environment.

Accountabilities:

• Partner with clients to uncover business objectives, technical environments, and operational challenges, mapping them to AI-driven solutions.
• Lead technical discovery sessions, analyzing contact center infrastructure, telephony, CRM, and workforce management systems.
• Translate client requirements into scalable, high-value solution architectures, ensuring alignment with business goals.
• Design and deliver compelling product demonstrations highlighting AI capabilities, virtual agents, real-time coaching, and analytics.
• Own the technical execution of proof-of-value engagements, including integrations and AI-powered workflows.
• Conduct ROI workshops and build business case models linking AI solutions to measurable impact such as efficiency, cost reduction, and improved customer satisfaction.
• Serve as a liaison between Sales, Product, and Engineering teams, providing insights on platform capabilities, customer needs, and market trends.

• 7+ years in customer-facing roles, with 1–3 years in pre-sales, solutions engineering, or consulting for enterprise software or contact center solutions.
• Strong knowledge of contact center systems, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms.
• Deep understanding of AI/ML technologies, particularly large and small language models applied to conversational AI.
• Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
• Ability to communicate complex solutions clearly to both technical and business audiences.
• Consultative mindset with proven ability to influence stakeholders and guide strategic conversations.
• Self-starter, fast learner, and motivated to drive customer value in a high-growth, collaborative environment.