Solutions Architect, ServiceNow (ITAM) (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solutions Architect, ServiceNow (ITAM) in United States.

This role provides a unique opportunity to design, implement, and optimize IT Asset Management (ITAM) solutions using ServiceNow’s SAM and HAM modules. You will collaborate with cross-functional teams to translate business needs into technical solutions, ensuring efficient software and hardware asset lifecycle management. The position involves leading ITAM initiatives, integrating systems, and providing guidance on licensing compliance and best practices. You will serve as a trusted advisor to stakeholders, contribute to continuous process improvement, and stay ahead of industry trends. This remote position allows for a flexible work environment with occasional travel, providing the chance to impact ITAM strategy across multiple organizations.

Accountabilities:

• Architect end-to-end ITAM solutions using ServiceNow SAM and HAM modules, aligning with business objectives.
• Design, configure, and implement workflows, data structures, reports, and dashboards to support ITAM processes.
• Collaborate with developers, administrators, and IT teams to integrate ITAM solutions across systems.
• Conduct assessments of current ITAM processes, recommending improvements for efficiency, accuracy, and compliance.
• Provide technical guidance, training, and knowledge sharing for IT teams and end-users.
• Monitor solution performance, generate reports, and analyze metrics to drive continuous improvement.
• Engage with vendors and software publishers to optimize license utilization, compliance, and cost management.

• Bachelor’s degree or equivalent work/military experience.
• Proven experience as an IT Solutions Architect, with a focus on ITAM and ServiceNow SAM/HAM implementation.
• Strong understanding of software and hardware asset lifecycles, licensing models, and compliance requirements.
• Proficiency in ServiceNow administration, configuration, and customization related to SAM/HAM modules.
• Excellent analytical, problem-solving, and communication skills to collaborate with technical and business stakeholders.
• Project management skills to drive ITAM initiatives and meet deadlines.
• Self-motivated, proactive, and up-to-date with ITAM trends and technologies.
• ServiceNow certifications for SAM and HAM preferred; ITIL or other relevant certifications highly desirable.