ServiceNow QA Tester (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow QA Tester in the United States.

This role offers the chance to work in a highly collaborative, fast-paced environment where you will ensure the quality, reliability, and performance of ServiceNow applications. You will design and execute test plans, develop automated testing scripts, and validate complex business processes across IT Service Management modules. The position involves close collaboration with developers, business analysts, and product owners to ensure accurate, high-quality solutions. This role provides exposure to enterprise-wide systems, innovative ITSM practices, and opportunities to influence process improvements and testing strategies. You will play a key part in maintaining system integrity, driving automation, and supporting agile development initiatives. Ideal candidates are detail-oriented, proactive, and customer-focused with strong technical acumen.

Accountabilities:

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for ServiceNow modules (ITSM, ITOM, ITAM, CSM).
• Perform functional, regression, integration, and end-to-end testing, including configurations, customizations, workflows, catalog items, scripts, and UI policies.
• Collaborate with developers, business analysts, and product owners to understand requirements and define acceptance criteria.
• Develop and maintain automated test scripts using ServiceNow’s Automated Test Framework (ATF).
• Conduct API testing and data validation for integrations between ServiceNow and other systems.
• Identify, document, and report defects to ensure timely resolution.
• Support user acceptance testing (UAT) and validate solutions with business users.
• Contribute to continuous improvement by enhancing testing methodologies, frameworks, and automation strategies.
• Maintain detailed test documentation, including test plans, test cases, and test reports.

• 3–5 years of experience in quality assurance and software testing, with a focus on ServiceNow applications.
• Strong understanding of ServiceNow platform functionalities and modules (ITSM, ITOM, ITAM, CSM).
• Experience with ServiceNow testing tools, including Automated Test Framework (ATF).
• Knowledge of test automation frameworks such as Selenium, Appium, or Cypress.
• Solid understanding of software testing life cycle (STLC) and defect management best practices.
• Experience working in Agile development environments (Scrum, Kanban).
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills to collaborate with technical and non-technical stakeholders.
• Self-motivated, adaptable, and capable of working independently and in a team environment.
• BA/BS degree in Information Technology or a related discipline, or equivalent experience.
• Preferred: ServiceNow Certified Application Specialist, System Administrator, or Application Developer; experience with JIRA, Git, and Confluence.