ServiceNow Principal Technical Consultant

Our Principal Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develops solutions for the customer’s ServiceNow environment.

This position is fully remote and candidates must be located in the United States.

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
• Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and overall platform best practices
• Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the Crossfuze Delivery team upon request 
• Maintain 75% billable utilization target

• 5+ years of experience implementing, configuring, and customizing ServiceNow
• 4+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• Ability to work remotely and with remote resources as needed
• Ability to understand and implement complex end-user requirements
• Ability to effectively organize work across multiple projects
• Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals
• Working knowledge of relational databases
• Ability to prioritize, manage, and refine the project backlog, ensuring that stories are well-defined and ready for development
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members

Certifications:

• ServiceNow System Administrator Certification required
• ServiceNow Application Developer Certification required
• ServiceNow Implementation Specialist in four or more applications required