Remote Operations & Travel Fulfillment Coordinator

Our client is looking for a Remote Operations & Travel Fulfillment Coordinator to support their growing business operations. This person will play a key role in ensuring smooth travel fulfillment, accurate event logistics, and timely communication with clients and vendors.

The ideal candidate is detail-oriented, dependable, and able to manage multiple moving parts while maintaining accuracy.

Key Responsibilities

• Travel Fulfillment Coordination
• Manage and process auction travel package redemptions from start to finish.
  Book trips, communicate with vendors, and ensure winners receive accurate certificates and confirmations.
• Maintain spreadsheets and documentation to track each booking.
• Provide responsive customer service to auction winners regarding their travel experiences.
  
• Operations Support
• Assist with general administrative and event coordination tasks as needed.
• Ensure accurate tracking of sold packages and prevent double bookings or errors.
• Follow clearly defined processes and suggest improvements where applicable.
  
• Lead Management Support
• Help manage and organize incoming leads from our lead generation partner.
• Ensure leads are properly qualified, organized, and ready for the sales and marketing team to follow up.
• Track follow-ups and conversion progress.

• Strong attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication skills in English.
• Fluent in Spanish (a huge plus!)
• Experience with spreadsheets (Google Sheets or Excel).
• Previous experience in customer service, operations, or travel booking preferred.
• A reliable internet connection and the ability to work independently.
• Comfortable working with a U.S.-based team (PST Time Zone).